TrueCare
Care Coordinator Supervisor-Chronic conditions
Administration - Vista, CA - Full Time
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TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.
The Care Coordinator Supervisor is responsible for providing support, guidance, and training to the Care Coordinator team, including assisting with management of health center questions and conflicts, and monitoring staff’s productivity and performance. The Care Coordinator Supervisor is also responsible for providing comprehensive care management and care coordination for patients particularly those with serious, complex, or chronic health problems or psychosocial issues.
Responsibilities:
- Provide initial and ongoing departmental orientation and education to care coordinators.Assist in maintaining staff schedules, coverage plans and assignments.
- Monitor staff productivity related to departmental goals and organizational initiatives.
- Assist in collecting, preparing, submitting, and reporting on metrics for monthly reports.
- Respond to escalated patient complaints and provide proper follow-up with patient and staff in a timely manner; escalate to Director of Case Management, when necessary.
- Manage and respond appropriately to health center questions and conflicts.
- Provide feedback on staff performance to Director Case Management
- Perform quality assurance audits to ensure all processes and protocols are followed consistently.
- Participate in the creation and implementation of policies and procedures used for Care Coordination.
- Process referrals for follow-up and closure, as needed.
- Collaborate and partner with care team to identify patient treatment goals and barriers to care.
- Educate patients on treatments, procedures, medications, and continuing care needs chronic care management.
- Collaborate with close of clinical care gaps.
- Serve as the contact point and informational resource for patients, care team and family/caregiver(s).
- Provides reconciliation of Care Coordination monthly productivity reports to supervisor
- Site specialist for Care Coordination addressing system issues and ensuring compliant workflows are being followed.
- Promote and monitor adherence to a care plan, developed in coordination with the care team, patient, and family/caregiver(s).
- Assess barriers and connect patients to relevant community resources, with the goal of enhancing patient health and well-being and increasing patient satisfaction.
- Document pertinent care management information (e.g., plans, interventions, goals).
- Effectively maintain and protect the confidentiality of all medical records and patient information.
- Collaborates with supervisor to align with patient centered medical home practices,
- Timecard management and supports supervisor for maintaining.
Qualifications:
- Associate degree or an equivalent combination of education and relevant care coordination experience.
- A minimum of 3 years of care coordination experience in an outpatient clinical setting.
- At least 1 year experience in a lead capacity.
- Experience in chronic disease management, case management, utilization management, and acute care or Certificate of Completion in Care Management.
- Knowledge of medical terminology and care coordination.
- Knowledge of the HIPAA Privacy and Security Rule.
- Bilingual in English and Spanish.
- Computer proficiency, particularly with Electronic Health/Medical Record systems and the Microsoft Office suite, including Outlook, Excel, PowerPoint, and Word.
- Bachelor’s degree in social work, human services, counseling, human relations.
- Competitive Compensation
- Competitive Time Off
- Low-cost health, dental, vision & life insurance
TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law. Our goal is to promote and ensure authentic inclusion, belonging and support for all team members recruited or employed here. In the spirit of pay transparency, we are excited to share the base salary range for this position.
If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer generous benefits and retirement plans.
