Call Center Scheduling Manager- Healthcare-

Vista, CA

Full Time

Administration

Mid Level

At TrueCare, we believe that everyone deserves access to excellent healthcare. For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare. Joining us is just a click away. Health inside. Welcome in.

Are you passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a Call Center Scheduling Manager and help make a meaningful impact in the lives of patients who need it most.

Your Role & Impact
The Call Center Scheduling Manager oversees daily operations of the TrueCare’s centralized call center, ensuring efficient and patient-centered communication across all service lines and scheduling platforms including phone calls, texts, and MyChart messages. This role is responsible for managing call center staff, optimizing scheduling and access workflows, and implementing process improvements to enhance patient experience and operational efficiency. The Call Center Scheduling Manager collaborates closely with clinical, administrative, and IT teams to support patient access goals, ensure compliance with regulatory and organizational standards, and maintain high quality service delivery in alignment with the organization’s mission and values.

What We’re Looking For

Bachelor’s degree from an accredited institution in healthcare administration, business administration, or a related field or an equivalent combination of education and professional experience in a related field.
A minimum of five (5) years of healthcare call center, appointment setting, and business operations experience.
A minimum of three (3) years of supervisory or management experience, including employee development and performance management.
Proficiency with Electronic Healthcare Records systems and call center telephony systems and digital scheduling platforms Five9, Artera, and Epic.
Demonstrated success in creating systems to improve workflows.
Proficiency with software systems and applications relevant to the position, including, but not limited, to the Microsoft Office suite, including Outlook, Word, PowerPoint, Excel, and Teams.

Why Join Us
We’re a mission-driven healthcare organization committed to making quality care accessible for everyone. Here, you’ll have the opportunity to:

Provide care that truly impacts the community
Coach and develop staff
Work with a collaborative, supportive team

Perks & Benefits:

Competitive pay
Generous paid time off
Low-cost health, dental, vision & life insurance

Join us in developing future healthcare leaders!

The pay range for this role is $90,776 to $136,165 per year.

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

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