Clinic Manager - Women's Health Services

San Marcos, CA

Full Time

Clinical Support

Mid Level

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Health Center Manager is responsible for the management and operation of the day-to-day activities of the health center, including hiring, training, and terminating staff. The Health Center Manager also ensures that health center procedures are continually and systematically followed, patient flow is enhanced, and excellent customer service is extended to all patients at all times.

Duties & Responsibilities:
Health Center Operations

Analyze and staff front office and back office to meet the needs of clinicians and patients efficiently and courteously.
Develop work plans to meet health center goals; motivate and hold health center staff accountable for meeting established goals.
Review and approve requests for employee scheduled time off, in collaboration with Lead Clinician, provider time off and CME, and troubleshoot for unplanned absences.
Work in conjunction with the Lead Clinician and/or RN/LVN to improve clinic flow and ensure that patients waiting times are well within accepted goals of the organization.
Monitor, coach, develop and evaluate performance of staff on an ongoing basis in accordance with applicable performance standards.
Conduct regular staff meetings, develop agendas, and maintain minutes of each meeting.
Develop strong intra- and inter-departmental teamwork to meet the needs of patients and clinicians and drive decision-making and other actions.
Identify and implement opportunities to build employee morale and individual motivation.
Monitor patient service feedback and contribute to the process of resolving complaints and service issues in a timely manner.
Ensure that health center productivity and budget expectations are met; gather and report data for fiscal, statistical and analysis purposes.
Promote and maintain Team Based Care and PCMH concepts as directed by administration.
Ensure health center is following Title XXII regulations and necessary licensing requirements; and monitor documentation monthly to meet audit requirements.
Contribute to the success of TrueCare by participating in quality improvement activities.
Represent TrueCare at community events and meetings, reporting meeting outcomes.
Complete monthly reporting as set forth in the BANG report to Regional Director of Operations.
Assure confidentially of medical records as directed by TrueCare HIPAA protocols.

Administration

Ensure that self-pay patient billing is completed and accurate at the end of each workday.
Ensure that monies are collected, receipts issued, and the cash box is balanced daily.
Review bank deposits and submit daily.
Ensure patients are assessed for special payer sources, as needed.
Follow up on all patient payment plans according to TrueCare protocols daily.
Monitor and log any problems that occur with the POS device and notify the Information Systems (IS) department immediately.
Monitor closing of daily encounters within 5 days and before the close of the month; ensure clinician and support staff adheres to closing tasks within 3-5 business days.
Ensure that Petty Cash is accurate, and receipts are submitted to accounting at the end of each month.

Maintenance

Maintain organization and cleanliness of the entire clinic.
Coordinate repairs or remodeling of health center with the facilities department, as needed.
Coordinate with purchasing to maintain an adequate inventory of supplies.

Qualifications:

Bachelor’s Degree or equivalent work experience in Health Services Administration, Business Administration, Public Administration, Public Health, or related field.
Knowledge of medical terminology, legal and technical aspects of a medical records system, and ICD-10 and CPT codes.
1 - 2 years’ experience in a medical, health or social services setting.
1 - 2 years’ management experience.

Desired Qualifications:

Bilingual in English and Spanish.
Experience in an outpatient setting or Federally Qualified Health Center (FQHC).

Benefits:

Competitive Compensation
Competitive Time Off
Low-cost health, dental, vision & life insurance
Tuition Reimbursement, Employee Assistance program

The pay range for this role is $78,000 - $118,000 on an hourly basis.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law. Our goal is to promote and ensure authentic inclusion, belonging and support for all team members recruited or employed here. In the spirit of pay transparency, we are excited to share the base salary range for this position.

If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer generous benefits and retirement plans.

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Administrative tasks include scheduling 8-10 Providers, 28 support staff members and collaborating with another women’s health clinic located in Oceanside and this is a dynamic fast paced environment that requires a strong manager to oversee compliance, regulations, performance appraisals and employees’ reviews. Have you had experience managing a staff of 50 employees?*

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Clinic Manager - Women's Health Services

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