Medical Assistant Supervisor
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TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.
The Medical Assistant Supervisor is responsible for providing day-to-day direct oversight and supervision of front and back-office staff, ensuring that they work effectively and efficiently in a care team setting with an emphasis on customer service and high-quality health care. The Medical Assistant Supervisor is also responsible for leading, planning and organizing the daily to monthly functions of the team as well as ensure adherence to departmental policies and procedures.
Responsibilities:
- Supervise the workflow and workload of front and back-office staff to ensure an efficient patient flow.
- Monitor, coach, develop and evaluate performance of staff on an ongoing basis in accordance with applicable performance standards and provide direct and timely feedback regarding daily operations and clinical skills competencies.
- Identify and implement opportunities to build employee morale and individual motivation.
- Oversee/monitor and assist in the training of new and existing employees.
- Provide ongoing training to employees as new processes or updates are implemented; and work with employees to correct deficiencies.
- Shadow staff on skill competency, as needed, to ensure proper workflow processes and procedures are followed.
- Oversee and create weekly and daily schedules of front and back-office staff, as assigned.
- Track absenteeism and approve time off.
- Monitor and prioritize workflow and schedules, to maximize provider and staff productivity, employee morale, and patient satisfaction.
- Assist in preparation for and delivery of staff meetings and in-service and staff training, including monthly mandatory training.
- Provide back-up support for medical assistant team including all functions of a medical assistant.
- Serve as department computer “Super User,” resolving simple computer issues and serving as primary point of contact with IT on larger issues.
- Collaborate with Manager in achieving patient, employee, and physician satisfaction initiatives.
- Collaborate with Manager in the development and implementation of departmental policies and procedures.
- Ensure confidentiality of medical records as directed by TrueCare HIPAA protocols.
- Contribute to the success of TrueCare by participating in quality improvement activities.
- Assist with preparation and participation in state and/or federal audits, as assigned.
Qualifications:
- High school diploma or equivalent.
- Graduate of an accredited Medical Assistant Program.
- At least five (5) years’ experience as a Medical Assistant in an outpatient setting.
- A minimum of two (2) years’ supervisory or lead experience in a healthcare setting.
- Bilingual in English and Spanish.
- Knowledge of medical terminology, medical laboratory procedures and healthcare operations and workflow.
- Bachelor’s degree in healthcare related courses.
- Knowledge of ICD-10 coding.
- Experience working with Electronic Health Records.
- Phlebotomy Certification
- Competitive Compensation
- Generous Time Off
- Low-cost health, dental, vision & life insurance
- Tuition Reimbursement, Employee Assistance program
TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law. Our goal is to promote and ensure authentic inclusion, belonging and support for all team members recruited or employed here. In the spirit of pay transparency, we are excited to share the base salary range for this position.
If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer generous benefits and retirement plans.